Use “The Waiter Rule” to Spot Potential Trouble-Makers. November 20, 2008
Posted by weirdoux in : Tips , trackbackWhen interviewing new employees be on the lookout for potential trouble makers. If someone complains about their previous job, their employer, or the people they worked with that is a sign that you may soon be the target of their complaints if you hire them. When you’re hiring, avoid people who in general appear combative or disagreeable.
It’s a sure omen of negativity in the future. When you interview someone for a job always remember that they have prepared a head of time to say and do things that will impress you. But you can’t rely on the interview to determine who they really are. When looking to hire someone you can use what’s called “The Waiter Rule” to get them to reveal themselves.
Here’s how it works:
- You should always take potential employees to lunch. Then watch how they treat the waiter or waitress. The way someone treats a waiter or a waitress or any service people — bellmen, security guards, secretaries — reveals a lot about their character. How the interviewee treats a waiter demonstrates how they would most likely treat co-workers, clients, and suppliers. It shows the true makeup of their personality and disposition.
- Some people treat waiters and waitresses very poorly. They yell at them if they forget an order or spill a drink. They threaten to complain to the manager or have them fired. There are others that take everything in stride. They treat service people with the same respect they would give the CEO of a huge corporation.
- Bill Zanker, Founder and CEO of The Learning Annex said, “I hire people who are friendly and agreeable to everyone including waitresses, doormen and other service people. That tells me who they are. And those are the kind of people I want in my organization.
I believe everyone deserves to be treated courteously if they do a good job, no matter what their job title. I like to hire people who will motivate and inspire others, but not people who like to use their position to put other people down.”
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